The player's unable to contact the casino to request to open his account after it got blocked. The complaint was closed as the player stopped responding.
Roku Casino - The player's unable to contact the casino.
Amount: €200
Roku Casino
Safety Index:Very lowSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Live,
I created a topic for an identical complaint but I noticed that I misplaced my email details. So I re-created and now the details are fine.
Basically I tried to access my account from another device but I got my password wrong 3 times, my account was locked and even after recovering the password the message appears:
I can't contact ROKU Live Chat in any of the languages (ENG can't either) and I've already sent several emails to unlock access to my account.
I still haven't gotten any response from them and I've been waiting since Monday.
At the moment I have €200 "stuck" on the site and I would like you to unblock my account as soon as possible, I ask for your help to resolve the situation.
Thank you very much.
Automatic translation:
Public
Public
1 year ago
Hello mynameismikaa,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roku Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? When exactly got your account blocked? Did the casino ever respond to you before?
Looking forward to your answer.
Regards,
Nick
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