Roku Casino - The player's bonus was not credited.

Hi, I have been trying for the last 2 days trying to contact Support and nobody has reached out to me. I had deposited over 200$ and a bonus was not given at all. Money was gone and couldn’t play any longer. Would love to hear some answers

Hello Israel2012,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roku Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise which bonus did you want to claim? Was it a deposit bonus or no deposit bonus? Did you already played away the deposited balance? Did you contact the casino by e-mail or live chat support?

Looking forward to your answer.

Regards,

Nick

The welcome bonus, I deposited and never received any bonus, I also contacted them via live chat and sent multiple emails still to this day I have had no reply

Can you please clarify which bonus did you want to claim? What did the casino support respond to you?

Casino has not responded at all and I wanted the welcome bonus

Could you please advise if you still have your deposited money on your casino account or did you play with it?

Dear Israel2012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.