Roku Casino - Player’s experiencing difficulties withdrawing their winnings.

Han pasado 3 días desde que lo solicité. Quizás debería esperar un poco más??

Dear Pabli40,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Gracias por contestar . La cuenta esta verificada. Los retiros están sin autorizar. Desde el día 11- 5 - 22

I fully understand your frustration, Pabli40. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by Wednesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Vale. muchísimas gracias 😊

Hola de nuevo. Me están dando largas. Creo que no quieren pagar. De que manera se puede reclamar??

Please bear with me till Wednesday next week. If you won't get paid by then, we will intervene. Thank you for your patience and understanding.

Hello Pabli40,

Have there been any developments since our last conversation, please? 

Hola. Me ha llegado el dinero hace 30 min

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Pabli40, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru