The player from Australia had requested a withdrawal of $1000 more than two weeks ago, surpassing the casino's advertised 5-7 business day payout window. The casino's responses had been slow and uninformative, continually advising the player to be patient. After the player lodged a complaint, we had asked her several questions to fully understand the situation. The player confirmed she had made many successful withdrawals with the casino in the past, had not been asked to complete KYC verification, and had wagered the full amount of a bonus prior to requesting her withdrawal. She also informed us about another pending withdrawal of $3500. After our intervention, the casino eventually paid out both withdrawals to the player. Consequently, the player requested to close the complaint as the issue had been successfully resolved.