The player from Australia had requested a withdrawal, and although it was reported as processed, the funds had not been received yet. The player confirmed that he had successfully passed the KYC verification and had previous successful withdrawals from the casino. He later informed us that his issue had been resolved and he had received the $500 he had withdrawn. Consequently, we had marked the complaint as 'resolved'.
Rocknreels Casino - Player’s withdrawal has been delayed.
Amount: A$500
Rocknreels Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Rocknreels Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Still haven't received any funds and it said it was processed successfully
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6 months ago
Dear wobble757,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you requested the withdrawal on April 20?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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6 months ago
Oh yes Kristina, had multiple wins from them and have really enjoyed being their customer. Had some good 😁 wins too. All KYC verified.
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6 months ago
Hi Kristina Stark, do you need me to provide you with any more evidence or anything I can do to help? I've heard and read that people are getting re-credited and reimbursed with their lost funds and can now withdraw. I hope you can help me too.
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6 months ago
Hi 👋 Kristina Stark, I have to compliment on your hard efforts of trying to recall or help these customers out to these casinos with withdrawal problems. My case has now been fixed and I have received the $500 in re-credited money that I withdrew. Your such a lovely person for helping me in this urgency and state of crisis. You've been a gem. Thank you honestly Kristina.
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6 months ago
Dear wobble757,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
