The player from Australia has made eight unsuccessful attempts to withdraw funds from their Rocketspin account, facing constant rejections. After the sixth attempt, they were informed that their winnings were confiscated due to the terms and conditions of a bonus. Their latest withdrawal attempt of $250 was rejected for not including "Miss" in their name, despite correcting it.
Rocket Spin Casino - Player's winnings have been confiscated.
Amount: A$450
Rocket Spin Casino
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Case opened
Current status
Waiting for player to reply
6d 19h 57m 19s
Case summary
4 hours ago
Public
Public
22 hours ago
I have made eight attempts to withdraw funds from my Rocketspin account, with each request being rejected for a new reason.
After my 6th attempt I did not hear anything for 3 days, only to be informed that my winnings were being confiscated due to the T&Cs of a bonus I recieved.
I then attempted to withdraw the modified balance of $250, which has now been rejected twice as I did not state Miss in my name, even after changing this I recieved the same cancellation email.
Public
Public
4 hours ago
Dear beccraft135,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that your winnings were capped because you played with a bonus that had a maximum cashout limit?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
beccraft135 has 6d 19h 57m 19s to reply
