The player from Australia won $1000 using winnings from free spins earned through RCP points but had the withdrawal rejected, being told the maximum win allowed was $75 AUD. Despite having wagered the bonus, the player cannot withdraw any amount due to a minimum withdrawal limit of $100, leading to frustration about the casino's terms.
Rocket Spin Casino - Player’s winnings have been confiscated unfairly.
Amount: A$1,000
Rocket Spin Casino
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Waiting for Casino Guru to reply
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Case summary
10 hours ago
Public
Public
17 hours ago
Used 10 free spins from a RCP points prize which is points made from me needed to deposit and play so its not like a loyalty bonus as such,
I wagered the winnings managed to go from only a couple $ to $1000, started the withdrawal process and after 2.5 days it got rejected, told that the maximum win from that is $75aud and I cannot withdraw anymore than that and if I play with it again and try to withdraw it that will also be confiscated,
I would understand If I tried to withdraw 1000 before that bonus was wagered or if the system didn't take the amount off the winnings when the wager completed but I went from a small $ to the 1000 after already wagering the bonus, and even if I was ok with the 75 only I cannot even withdraw that as the minimum I can withdraw is 100.
I've played at a lot of casinos and it is the only one to take away funds from a bonus that had been wagered and was from rcp points. It's a bit of a scam.
Public
Public
11 hours ago
Hello Doigy1110,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instaspin Casino. Please allow me to ask you a few more question before we would move forward.
- Is your account verified and if yes, since when exactly?
- How much was your balance when you finished the bonus wagering requirements?
- Was your balance converted to real money once the wagering was done?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
