Rocket Spin Casino - Player’s account has been closed.

My account was suddenly closed

and my winnings were not paid.

I have passed the KYC verification.

Dear hirokann0525,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you accumulate your winnings with or without an active bonus?

Have you been informed about the reason for the account closure?

Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Welcome deposit bonus!

no

Under investigation/In progress That's the only answer I got. I was told it would be within 72 hours, but the withdrawal hasn't happened yet.

Dear hirokann0525, is your casino account currently under investigation, preventing you from logging in?

Have you requested a withdrawal?

Can't login

I have requested