The player from Japan reported that their account had been suddenly closed, and they had not received their winnings despite passing the KYC verification. The player was informed that 2,000 euros had been withdrawn, but only 1,000 euros had been deposited, leaving 9,000 euros unaccounted for. After communication with the Complaints Team, the issue was resolved, and the player confirmed that the money had been returned to their casino account. The complaint was marked as 'resolved' in the system.
Rocket Spin Casino - Player’s account has been closed.
Amount: €11,500
Rocket Spin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Rocket Spin Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
