The player from Quebec requested a $550 withdrawal on February 5, 2025, but it remained unprocessed. Despite multiple communications through chat and email, he consistently received the same response that they were "working on it," leading him to feel scammed. The Complaints Team extended the inquiry period by 7 days to allow for a response; however, due to the lack of communication from the player, the complaint was rejected.
Roby Casino - Player's withdrawal is delayed.
Amount: Can$550
Roby Casino
Safety Index:Very highSafety Index
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9.1
Roby Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 weeks ago
Public
Public
1 month ago
I asked for a 550$ withdrawal on 5 February 2025 and still hasn’t processed. I communicated with them through chat and email and Always the same answer. We are working on it. Haven’t seen an online casino taking so long for a withdrawal it starts to feel like scam with this one
Public
Public
1 month ago
Dear Panos234,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
