Rizk Casino - Player’s account has been blocked.

9/11/2020 I was playing at that Casino until suddenly a message appeared on my screen that your game account has been closed. I asked about that aspa and reportedly demanded my identification. In the past, I have already TUPAS authentication to that the casino did. I sent the documents to them via email because my account was closed I can't add my own page. In about a couple of hours, there will be a survey form which I did not answer until the next morning. Connector also screenshots that form a second casino on my website because I've won there a considerable sum of money that näkyiät in my account. Noo I've been asking my account but the same answer, "we have been in contact with department that deals with your case." Does this point have to be connected to the gaming commission or is it rotten here?

Dear Tomi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Have you completed more than TUPAS authentication, specifically, I’m curious about the KYC account verification?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have my money without any accumulation of your bonus account. To confirm my Kyc account, they needed more information to my knowledge who emailed them when my account was locked. However, I sent them all the documents they asked for the very next day. How can I even get my money now when my account is locked?

Thank you very much, Tomi, for forwarding screenshots from live chat. Could you please advise when the relevant communication took place? 

Hey!

The discussion with Alex has taken place on September 14, 2020 and the discussion with Krista has taken place on September 20, 2020.

Thank you very much, Tomi, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll have your account fully verified and receive your delayed withdrawal.

Hello Tomi,

I looked at your complaint and will do my best to help you. I would like to invite Rizk Casino into this conversation. Can you please specify why did you block player’s account?

We would like to ask the Rizk Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.