Ritzo Casino - Player's account is being investigated.

It won with slight up money no bonus and won 2 times day be forexand day before that said wait 24 hrs idid nothing put in nothing talk ever couple hour with chat no one would tell me wants going on xthey sayvthere invest tion to account said suspicious activity have to see if I can play agian the whole thing dose not even sound right either there a problem or some got into my account either way sound have told me before now now I have to wait days on top of this to get anwer

Dear Teapots1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you currently have access to your casino account?
• Which games did you play - slots, live casino, sports betting, etc.?
• Did you pass the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your reply, Teapots1234. I apologize, but I don't understand your last message. Could you please elaborate?

Dear Teapots1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.