The player from California faces issues withdrawing winnings of $100, as the casino accuses them of fraud and having multiple accounts despite only playing once. They reached out to the casino for clarification after not receiving any communication.
Ritz Slots Casino - Player's accused of opening multiple accounts.
Amount: $100
Ritz Slots Casino
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Case opened
Current status
Waiting for player to reply
6d 21h 30m 14s
Case summary
2 hours ago
Public
Public
19 hours ago
I got the casino recommendation off your site. Played. Won $100 waited for withdraw to process only I had to contact cause they didn’t contact me. I was accused of fraud and having multiple casino accounts. I’ve only played there one time which was today.
Public
Public
2 hours ago
Dear kelliedcockcroft,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
kelliedcockcroft has 6d 21h 30m 14s to reply
