The player from Finland had deposited 200€ to claim a reload bonus and had followed all terms closely, winning 1000€. After requesting a withdrawal, the casino confiscated 900€ for allegedly breaching bonus rules without specifying which rule had been broken, despite the player asserting compliance. The Complaints Team had contacted the casino to seek more information on the situation, but ultimately decided to reject the complaint due to insufficient insight into the sports betting-related issue.
Rise of Bets Casino - Player’s winnings are confiscated.
Amount: €900
Rise of Bets Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
I got message about reload bonus up to 200e 100%. I deposited 200e and took The bonus. I followed every bonusterm very closely and im 100% sure i didn't break them.
I did The wagering on Time and managed to win 1000e. I Made withdrawal for that amount. First it was on pending state for 8 days. Even I had done KYC already. Then they asked new documents. I provided them and soon i got email message from The casino that they have took 900e from me since a breached a bonusrule. They didn't Even point out The exact rule i broke. They just copypasted whole bonusrules to My email. I have tried to ask which rule I broke but im only getting same generic email. Ill add it as an attachment.
Im 100% sure i didn't break any bonusrule and that might Be The reason why they dont wanna point it out since i havent broken any rule.
Its literally joke since My deposit were 200e and they "returned" only half of that to my gaming account. So i got 100e to My gaming account and they literally stole 900e from me.
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1 month ago
Hello Mensseli,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rise of Bets Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Why did they return 100€ only if you did deposit 200€?
- When was the last time you spoke to the casino and what was it about?
Meanwhile, please forward your betting history to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Account was verified on 21.09.2024
I asked many times why they only return 100e when my deposit were 200e. I got only same copypaste answer from support. I'll attact it to this message.
I have been spoken with casino The whole week but this is only answer im getting. No matter who is answering to my email. So i havent got any message which rule I actually broke. I have asked that many times.
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1 month ago
Hello Mensseli,
Unfortunately, after reviewing your history, we won't be able to further assist you with this matter.
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
