The player from North Rhine-Westphalia had a balance of €70 but encountered an 'Insufficient funds' message when placing a bet. He found the live chat unavailable and received slow email responses, which led him to suspect delayed communication tactics from the casino. The Complaints Team attempted to gather more information from him but received no response. Consequently, the complaint was rejected due to the lack of information needed for further investigation.
Rise of Bets Casino - Player faces issues with betting despite having funds.
Amount: €70
Rise of Bets Casino
Safety Index:Below averageSafety Index
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5.5
Rise of Bets Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Hello,
My account shows a balance of €70, see the screenshot. When I try to place a bet, it says "Insufficient funds". The live chat is unavailable all day, and emails take hours to get a response, with apologies and reassurances. This is clearly a delay tactic. And this with an MGA license? Sad!
By the way, I do not live in Puerto Rico, I did not enter that information!
Thank you,
Rafael
Automatic translation:
Public
Public
3 months ago
Dear Hoss76,
Thank you for submitting your complaint, and I’m truly sorry to hear about the issue you're experiencing with Rise of Bets Casino. Before we proceed further, I would appreciate it if you could provide some additional details to help us better understand your situation.
- Could you kindly confirm if your account has already been verified, and if so, since when?
- Additionally, is your current balance comprised of real money or bonus funds?
- Lastly, could you clarify what specific bet you attempted to place?
Your answers will be valuable in moving forward with your case. I look forward to hearing from you soon.
Best regards,
Nick
