The player from North Rhine-Westphalia has a balance of €70, but encounters an 'Insufficient funds' message when placing a bet. He finds the live chat unavailable and receives slow email responses, leading him to suspect delayed communication tactics from the casino.
Rise of Bets Casino - Player faces issues with betting despite having funds.
Amount: €70
Rise of Bets Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
3d 15h 29m 1s
Case summary
3 days ago
Public
Public
4 days ago
Translation
Hello,
My account shows a balance of €70, see the screenshot. When I try to place a bet, it says "Insufficient funds". The live chat is unavailable all day, and emails take hours to get a response, with apologies and reassurances. This is clearly a delay tactic. And this with an MGA license? Sad!
By the way, I do not live in Puerto Rico, I did not enter that information!
Thank you,
Rafael
Automatic translation:
Public
Public
3 days ago
Dear Hoss76,
Thank you for submitting your complaint, and I’m truly sorry to hear about the issue you're experiencing with Rise of Bets Casino. Before we proceed further, I would appreciate it if you could provide some additional details to help us better understand your situation.
- Could you kindly confirm if your account has already been verified, and if so, since when?
- Additionally, is your current balance comprised of real money or bonus funds?
- Lastly, could you clarify what specific bet you attempted to place?
Your answers will be valuable in moving forward with your case. I look forward to hearing from you soon.
Best regards,
Nick
Hoss76 has 3d 15h 29m 1s to reply
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
