Rise of Bets Casino - Player demands a refund.

asking for a refund.

they are not replying to my following mail.

they did close my account so I can see the exact amount but it’s over 3000 euro in deposits

I did found out that your casino is illegal in my territory so. 

I am asking for a refund on all of my deposits. Since your casino is not allowed in my territory. It’s forbidden to accept my deposits or even let me sign up for your casino. Terms and conditions don’t count for me since it was illegal from your part to let me signup and deposit money. I hope that you guys take This matter seriously. The Dutch authorities told me to try it this way first.

I did also contact the license holder.

They told me to settle this here first. 

I am a well know gambling addict in my own country

I did even self exclude myself in one casino early this year from you main company.

I just found out that this is a sister casino.

Your license is telling that you guys should keep a eye out for illegal activities.

You are passing the law to operate in the Netherlands.

Refund my deposits or compensate me any way.

Solve this matter.

Kind regard 

Dear Amnesys,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

Nonetheless, I would like to gather more information about your active self-exclusion in a sister casino.

• Could you please clarify which casino you requested self-exclusion from and what was the reason for it?
• Did you request self-exclusion from Rise of Bets Casino before depositing?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi there.

i did ask for a self exclusion. Still there was no reply to that matter so I did keep on playing Bescaus I could.

i self exclude me from starzino which apears to be a sister site without me knowing it was illegal also.

Thank you for your reply, Amnesys. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify why you believe that these two casinos are sister casinos? I checked the website (https://starzino.com/) and have not discovered any indications of this.
• Please forward me the self-exclusion request you sent to Rise of Bets Casino. My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Thank you in advance.

Sorry for the mixup

It was scarabet casino where I did make a self exclusion.

Not starzino.

I did email you the rest off the information.

also rise of bets did reply that do not agree with my request.

since then it radio silence.

I did send you a email with the proof

I’m sorry, but a message saying "close profile" is not equivalent to a formal self-exclusion request. Do I understand correctly that you wanted to close your Scarabet Casino and Rise of Bets casino accounts only because they do not have the necessary license to operate in your country?

hi.

thats why I did not send everything in the mail. There was some sensitive information

on that mail.

main reason was that they did not have the necessary license.

but there where other reasons aswell.

point is that they have breached there own t&c by letting me play.

even there website should not be available in my country let stand accepting my deposits.

As I explained in my initial message, regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

Unfortunately, based on the information received thus far, and because you weren't able to provide more information regarding the active self-exclusion in a sister casino, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter.