HomeComplaintsRipper Casino - The player's winnings were voided.

Ripper Casino - The player's winnings were voided.

Amount: A$1,600

Ripper Casino
Safety Index:Below average
Submitted: 30 May 2023 | Case closed : 22 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's winnings were voided for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago

I had two withdrawal pending account is fully verified I had a $400 and $1600 the $400 was fine almost immediately. They kept pushing the $1609 back saying it would be done 48 hour then it was 31st ect any hod I received an email of some free spins couple 10c spins haha bit of fun yeah won nothing shock lol just got an email they voided my pending $1600 !!!

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1 year ago

Hello wildfireart,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ripper Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your current balance with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they explain the reason of voiding your balance?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Had been verified for months .

It was from a $25 price match bonus that I well and truly turned over.

I spoke to them last night they claim I broke terms and conditions by playing the free spins.

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1 year ago

Hello wildfireart,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

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1 year ago

Dear wildfireart,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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