RioBet Casino - Player’s struggling to withdraw winnings.

Hello. I went to the casino, looked at the casino website for possible withdrawal methods, it says that I can withdraw my winnings using the QIWI payment system, after which I made a deposit. After I played and won money, I decided to withdraw 6,380 rubles, but they refused me saying that they do not have a withdrawal to the QIWI wallet, but at the same time the site says in black and white that I can withdraw to QIWI. For all my attempts to resolve this issue, the administration The casino simply replies, figuratively saying that this is not their problem, and I had to write in support before making a deposit. This casino tricked me into giving false information, thereby forcing me to make a deposit at their casino here is information about what I can display on QIWI, it is located right on their website, to all attempts on my part to solve this problem, they answer that this is not their problem. I have no other way to withdraw funds, I can withdraw either to QIWI or cryptocurrency, if you can solve this problem, let them write to me by mail and I will send them the address of the cryptocurrency wallet, either TRX or LTC

Dear dimon121,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

Have you tried discussing your alternative withdrawal options with the casino directly? Please forward any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Here is my dialogue with their support, they just insolently scoff and laugh at me repeating the same information without even trying to help --- HISTORYSupport 03/21/2021 18:13

There is no problem, all current available withdrawal methods are in the "Finance" section, it is impossible to withdraw in any other way at the moment, sorry.

You wrote

03/21/2021 18:07

I personally checked by looking at the information about the available conclusions, why should I write in support if this information is in the public domain, is on your website, why are you fooling my head, let's solve the current problem that arose through your fault, since you did not indicate the correct one information and deliberately misled me !!!

rio.png

Support 03/21/2021 18:03

Earlier you received an answer to this question, you could personally check the available withdrawal methods on the site before replenishment or check with support.

You wrote

03/21/2021 17:56

Why then did you not remove the information about what can be withdrawn to qiwi, why did you deceive me, then let me withdraw it in cryptocurrency

rio.png

Support 03/21/2021 17:54

Qiwi, unfortunately, is currently unavailable, recovery time is still unknown, sorry for the inconvenience. All methods available for withdrawal are in the "Finance" section

You wrote

03/21/2021 17:47

Here you have it written what can be displayed on kiwi, where is the kiwi? Why did you deceive me saying that you have a conclusion on kiwi? How can I get the money now?

rio.png

Support 03/21/2021 17:42

All methods available for withdrawal are in the "Finance" section. No other withdrawal methods currently exist, sorry

You wrote

03/21/2021 17:36

You do not have qiwi, and there is no withdrawal in cryptocurrency, have you not read my message or are you just kidding me?

Support 03/21/2021 17:34

Withdraw to any account from which you previously replenished, which is available during withdrawal

You wrote

03/21/2021 17:26

I have always used qiwi, made a deposit using cryptocurrency, usually in normal licensed casinos, what did you deposit in that you can withdraw, in your case there is a deposit using cryptocurrency, but there is no withdrawal in cryptocurrency, how so? I don't have a bank card, piastrix doesn't suit me either, how are we going to solve the problem?

And then silence

Thank you very much dimon121 for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

already inappropriately from you until you wait and the cancer on the mountain whistles. you can immediately see in one gang you work for time

Dear dimon121,

I’ll take care of your complaint from now on. I’ll contact the casino representative and see if I can help.

I would like to invite RioBet Casino to this conversation.

Dear RioBet Casino,

Could you please clarify the situation and let us know when can dimon121 expect Qiwi to be available as a withdrawal method? Alternatively, would it be possible to process dimon121’s withdrawal via TRON or via Litecoin?

Are you working for a ruble)) You don't even read what I am writing, I wrote that it was already inappropriate, what would you expect from you, *** went *** to the city to make a passport scan for 500 rubles and brought it out, only + another 1000r spent tickets *** your casino and all your support *** and the site of this *** guru who is in one bundle *** people have brains ***, pull *** until the person freaks out and loses, then what they have the site contains false information and they have not corrected it enough to add them to the black list

Dear dimon121,

I would like to make it clear that we’re only trying to help you resolve the issue. However, if you feel like you don’t need our help or you’re not satisfied with our services, please let me know. We can reject your complaint.

Lastly, I would like to kindly ask you to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

Dear dimon121,

We have been informed by the casino representative that your withdrawal request has been successfully processed and the payment was sent to your account via Piastrix wallet. Could you please confirm that you have in fact received the payment and that we can consider the issue resolved?

Congratulations, you learned how to put letters into words, and now try to put words into sentences, then take Dahl's dictionary of the Russian language and read what I wrote above about this, and if you come across an unfamiliar word there, then look into the dictionary and find out the meanings of this word, As a last resort, you can invite a professor of philology, you have stolen a lot of money, so you will not lose anything, at the same time support science !!!

Dear dimon121,

Apparently, there was a misunderstanding caused by a translation error, which, unfortunately, can happen.

As we believe that the issue has been resolved and due to a lack of your cooperation in this matter, we are rejecting your complaint.