RioBet Casino - Player has stopped receiving bonuses.

Over the past 4-6 months, I stopped receiving a weekly deposit bonus in automatic mode. Only after contacting support was charged manually. To the request to eliminate the error and restore the automatic accrual of the bonus, they answered that this problem does not exist and, in case of repetition, contact the chat to credit it.

When you re-apply, the operator, apparently answering this question not for the first time, wrote that the bonus will not be automatically accrued if it is canceled before. This mechanic of using the weekly bonus is not mentioned in the rules and was clearly hidden from the players! That is, if I once canceled the bonus and did not remember my right to this bonus according to the rules of the casino, then his casino did not accrue, thereby did not comply with the mandatory rules and deceived the players. When asked to refund the bonus for all time, casino support replied that there was no problem ...

I think that they deceived me for several years without providing an opportunity to make a profit, and more specifically, they stole my money!

I ask you to help resolve this situation.

PS My status in the casino means weekly, monthly, and some other bonuses. I periodically cancel each of them when I understand that I won’t be able to use them, and this situation occurs with only one (weekly).

Dear fartymne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the main issue here is that the bonuses are not being credited automatically?

When did you receive your last bonus without asking for it?

Thank you in advance for your reply.

Best regards,

Kristina

Dear fartymne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.