The player from Germany is dissatisfied with technical issues. They asked for a compensation even though the casino actively worked on the problem an it didn't influence the player's balance in any way. We rejected the complaint because the player stopped responding to our messages.
Rigged Casino - Player is experiencing technical difficulties while playing casino games.
Amount: €30
Rigged Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
hello for more than 24 hours there have been problems with the servers at this casino playing is hardly possible I deposited there 2 days in a row I could have burned the money because playing is hardly possible you are not informed about problems either by email or before You deposit what I find really extremely cheeky because these problems are known to the owners and that for more than 24 hours despite massive problems letting customers deposit without informing them about it is bordering on fraud... I then went to support for compensation asked and didn't even get any free spins nothing at all except that you work on the problems I demand compensation because I deposit there often and don't have any money to give away in the form of bonus money
Automatic translation:
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2 years ago
Dear bjilge48,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I apologize, but based on your description I have no idea what is going on. Do you happen to have some better proof so we can see that this is an ongoing problem, for example, screenshots or a video recording?
Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).
Also, could you please clarify the dispute value of €30?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hi
the casino knew about the massive problems all day long... i was told several times in live support that they were working on fixing the error, but players were not informed about it by email, they only noticed the problems after they had made a deposit... man was logged out of the casino every 90 - 120 seconds and thrown out of the game....
I would like to have the 30 euros in dispute as bonus money from the casino as compensation
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2 years ago
Translation
I don't ask for much either, just a small compensation in the form of bonus money, that's enough for me... unfortunately, when I asked for compensation from live support, I received absolutely nothing apart from the words we currently have nothing for you... I pay weekly more times one
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2 years ago
Thank you for your reply, bjilge48. I completely understand your frustration, however, technical issues sometimes occur unexpectadly, and I am sure if the casino planned something like maintenance, they would inform the players prior to that.
Unfortunately, as long as this issue didn't influence your own balance in any way, and the casino tried to actively find and resolve the error, there is not much more we could do. It is up to the casino itself to decide whether the players should be compensated or not, and we cannot force the casino to do so in a case like this.
Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for understanding.
