The player from United Kingdom had his withdrawal cancelled. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, while withdrawing money, a window pops up saying "Thank you for your payment will be transferred to the account within 5 days" and then I get a message that I have to play with this money to turn the amount to 1740 EUR and I did not have any bonus because I canceled it ... in return instead of 230 they offer me 60 euro from the last 3 payments .. please help
Dear Lukasz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please forward your game and bonus histories along with any relevant communication to petronela.k@casino.guru? Could you please advise when you’ve cancelled the promotional offer? Was it before any wagering has begun?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela