Richy Casino - Player’s deposit has never been credited to his casino account.

I deposit and i lost my moneys. I never get the moneys in my account balance.

Dear sklivenow,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your last deposit wasn't credited properly.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi! You contacted us on Sunday, January 29. Your request has been transferred to the payment specialists that very day. Please note that checking the payment issues takes time, and during the weekends it can take a bit longer than usual. As it was mentioned in the chat, as soon as there is any news, we will immediately provide you with the updates. Unfortunately, we cannot influence the speed of solving this problem. We apologize for the inconvenience caused.

Dear sklivenow,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They dont do something. Nothing else

Dear sklivenow,

I still didn't receive your payment receipt. Could you please provide it?

After investigation, the funds have been credited to the customer's balance.

Thank you, Richy Casino team, for your assistance. Could you please forward any supporting evidence to petronela.k@casino.guru?

Meanwhile, sklivenow, could you please confirm that the issue has been resolved successfully?

All is ok now with deposit yes

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sklivenow, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru