The player from Ontario had requested a withdrawal less than two weeks before submitting the complaint. His money hadn't been received at that point. The player had expressed frustration over the delay, labeling the casino's withdrawal process as slow. The casino representative had apologized for the inconvenience and informed the player that his withdrawal had been processed. However, the player still hadn't received his funds nearly two weeks after his request. Eventually, the player confirmed receipt of his withdrawal, and we marked the complaint as 'resolved'.
RichPrize Casino - Player believes that their withdrawal has been delayed.
Amount: Can$42
RichPrize Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Isnt my first withdrawal, already KYC verified previously.
was told after 8 days (full week of business days) its still "pending"...
How is anyone supposed to enjoy playing on a casino in these modern times that takes 2 weeks to cash you out- if you're lucky??
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5 months ago
Dear kqphone,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
This casino is stupidly slow... I dont understand how anyone can enjoy playing on this site when they take their sweet ass time with your withdrawal every time. I don't even know why I came back to give this site another chance, probably the WORST casino I've tried
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5 months ago
Dear Kangshuo, I sincerely apologise for the inconvenience you've experienced, and I truly understand your frustration with the delay in processing your withdrawal. Your feedback is important to us, and I want to assure you that we are actively working to improve our services.
I am pleased to inform you that your withdrawal has been successfully processed today, and the payment should reflect in your account shortly. I understand that the delay has been frustrating, and I genuinely appreciate your patience throughout this process.
Once again, I apologise for any inconvenience caused, and I hope that we can regain your trust in the future. If there's anything else I can assist you with, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,
Victoria
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5 months ago
Still have not received as of this moment. Will update once its received. So far been nearly 2 weeks since requested, one of the LONGEST withdrawal times I've experienced in modern day online casinos.
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5 months ago
Dear kqphone,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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