RichKing Casino - The player's refund never arrived.

Late April I found a Dutch advertise about this online casino and thought lets join them. But after joining them and depositing I deposited €200 and they charged my bank card with $223 with a different merchant name then the one from the casino.

As they did not hold a license in The Netherlands and the website did remember me too much of billionvegas which is also not a fair casino, I reached out to the casino asking for a full refund of my deposit as I should've not join them in the first place. The balance was remained the same as I did not play or anything.

After their KYC check they confirmed on both e-mail and live chat that a refund has been sent and it should take up to 10 business days to receive the refund on my bank card used. When 3 weeks passed, without a refund I reached out again and they said that the refund has been sent from their side and they will check with their payment processor. Since then nothing happened, I did not get my refund and a reply from the casino never came.

At this point I doubt this scam casino is going to refund me and I would appreciate it if Casino Guru sets their score on 1.0 as this casino is clearly a fraud casino. They eventually also added a fake license which was not the case when I deposited there.

Hello Yousst,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RichKing Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you finish the verification? When was the last time you spoke to the casino and what was it about?

Please forward any communication, refund confirmation or proof you have to nikolas.b@casino.guru for further investigation.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

On 27th April I joined them and almost immediately after finding this casino suspicious as the name showed on the statement was not from Rich King but a different company. The same day I requested a refund and got the KYC mail and sent the required documents.

Then they confirmed on the mail and chat a refund as you can see in the correspondance sent and later on say there are no updates which is weird as the amount was sent according to the casino.

I doubt this casino will refund my deposit but do hope that their score can get much lower then the current one so other players hopefully think again before joining this rogue casino as they are abusing a Licensor logo.

Thank you Yousst for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Yousst,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite RichKing Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear RichKing Casino Team,

Could you please state the reason why the player's deposit has not yet been refunded? What is the estimated time frame to process the refund?

Thank you in advance for providing the information.

We would like to ask RichKing Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Hi Branislav,

Given the fact that we passed 2 months since their 'confirmation' of refund, I doubt that this rogue casino will take the effort to reply here as they probably don't care. All I hope is that their rating of 2.9 get lower so players are more aware of this rogue casino which is committing fraud with the Licensor logo which did not issue them a license.

Hello, Yousst,

With setting the second timer, I also contacted the casino outside this open thread and used our available contacts. Nothing is lost, but I understand your frustration. Yes, we should also count on the option that no one will reply.

Hello Branislav,

With less then 90 minutes to go for a response from this casino I think that its time to say that this casino is not going to respond on my complaint as I unfortunately expected.

All I do hope is that this rogue casino is getting a much lower ranking than 2.5 as this is still too high for this casino I believe. And as they did abuse a Licensor Logo which is called forgery I doubt that a player should ever join them as he/she would only be duped and never get any money from this fraud casino.

Dear Yousst,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings,

We decided to reopen the complaint and update it according to the recently received information from the player regarding the issue.

Unfortunately, the player could not find any other way how to get his deposit back, than to request a chargeback from his payment method provider (Mastercard). The chargeback was accepted, the merchant/the casino's bank did not dispute it, and the player was fully refunded by his initial deposit and fees.

Based on the fact that the player did not have any other option for resolving his issue and the casino was unresponsive (for almost 3 months), we consider the casino's approach inadequate. Therefore, we decided to let the complaint status as "unresolved", to point out this issue and inform other players, with a little "black points" decrease.

Thank you very much, Yousseft, for all the provided information and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru