Rich Palms Casino - Player’s withdrawal has been delayed.

I have not been able to withdraw the money that I won. They keep putting me off and telling me that I need more documents, then they say that i have to wait another 4 days per document. This has been ongoing for months. It's only 100 dollars. They won't let me speak to a supervisor or the finance department. I just want my money. I don't know what they are doing.

Dear irislee677,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear irislee677,

Have you received your withdrawal from the casino yet?

Dear irislee677,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No. It still shows requested. I am fully verified though, if that helps any.

Thank you for your reply, irislee677. Have you made any successful withdrawals before? Which payment method to withdraw your winnings have you opted for?

In your initial message you mention that you struggle to verify your account - do I understand correctly that this issue has been resolved in the meantime?

Dear irislee677,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.