HomeComplaintsRich Palms Casino - Player’s winnings were reduced.

Rich Palms Casino - Player’s winnings were reduced.

Amount: $909

Rich Palms Casino
Safety Index:High
Submitted: 20 Aug 2020 | Case closed : 04 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player’s winnings have been reduced when she tried to withdraw her casino balance. The complaint was rejecte because the player stopped responding.

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4 years ago
Translation

I think it is a bit unfair that they subtract money twice. Once the bonus was played, the number of times it was requested to go from having $ 560 to $ 97, I kept playing even though that money was already withdrawable. And my balance went up more. Now they tell me If I withdraw that money, they will subtract me $ 809 again. Which I think goes against the other players. First, I have more than 400 and then more than 800. Also I have to deposit money and play to withdraw. The first thing to enter is logical The second thing already seems incredible to me, I do not recommend it, do not play here ever, please, it is wasting time

Automatic translation:
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4 years ago

Dear Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions so I can fully understand your case. Are you verified in the casino? Did you played with bonus money? If yes, specify which one. Also please, forward any relevant communication between you and the casino to nikolas.b@guruadmins.com.

Best regards,

Nick

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4 years ago

Dear Maria,

We haven't received any answer from you yet. I'll extend the timer by 7 days. Please note, if you fail answer us, we will be forced to reject your complaint.

Best regards,

Nick

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4 years ago

Dear Maria,

We haven't received any respond from you for 2 weeks, we are now forced to reject your complaint. Do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru


Edited by a Casino Guru admin
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