The player’s winnings have been reduced when she tried to withdraw her casino balance. The complaint was rejecte because the player stopped responding.
Rich Palms Casino - Player’s winnings were reduced.
Amount: $909
Rich Palms Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I think it is a bit unfair that they subtract money twice. Once the bonus was played, the number of times it was requested to go from having $ 560 to $ 97, I kept playing even though that money was already withdrawable. And my balance went up more. Now they tell me If I withdraw that money, they will subtract me $ 809 again. Which I think goes against the other players. First, I have more than 400 and then more than 800. Also I have to deposit money and play to withdraw. The first thing to enter is logical The second thing already seems incredible to me, I do not recommend it, do not play here ever, please, it is wasting time
Automatic translation:
Public
Public
3 years ago
Dear Maria,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions so I can fully understand your case. Are you verified in the casino? Did you played with bonus money? If yes, specify which one. Also please, forward any relevant communication between you and the casino to nikolas.b@guruadmins.com.
Best regards,
Nick
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