Rich Casino - Player’s withdrawal hasn’t been processed.

This casino is unfair for the payment withdrawal,they have 5working days for withdrawal approved,and than after 5 working days this casino suddenly rejected for my withdrawal and than they asking me for kyc verification but before for the last month i already success do withdrawal in this casino..For the fist time do withdrawal is success within 15days and for second withdrawal 100% this casino never pay for withdrawal money with the looking any reason for kyc.So much better dont ever play in this casino because Australia Gov already blocked vpn of this casino.Thanks

Dear Micksantoso,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players at different times. Some casinos decide to process the first or smaller withdrawal without verification, but that doesn’t mean that the KYC won’t be performed at some point.

I am afraid you will have to go through this process, and I would recommend you to fully cooperate with the casino if you want to get your winnings. Please keep us updated if there is anything new.

Looking forward to hearing from you.

Best regards,

Kristina

This already 1 years ago and that time i make finish my money $500.That time every 5 working rich casino always rejected my withdrawal until 1month with the reason always kyc and casino have full term and condition for kyc.So rich casino is theft casino and bastard casino👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

I apologize, but I don't understand. Have you provided documents to verify your account or not?

Listen to me,if im not provide my document,im not available for withdrawal.U can check with the make new account and than u can go to withdrawal page.Ok.And the fist time before i play at casino online,i will do kyc fist.Otherwise if i do kyc after i win,that is more hard for me.Like woocasino and rich casino always ask kyc everytime they wanna do withdrawal for player.Thankx

Micksantoso, again, I am sorry, but you haven't clearly answered my question. Could you please clarify, whether you provided the required documents - yes, or no? If yes, when exactly did you provide those documents?

yes i already done for verified my document/kyc

The fist time i already success for withdrawal with rich casino and for the second time not success for withdrawal with the reason kyc and after that im surrender for this problem and i play loss all my money $500.Au Gov already blocked vpn of this casino because this casino never pay for the winning money for Australia player,if u not trust me u can try open rich casino use Australia Vpn

Do I understand correctly that you have lost all your money? Are there any funds left in your account?

No,because when i do for second withdrawal,rich casino every 5days they always ask for my kyc? But however i dont want open this website rich casino again and i never never play in this website again.The withdrawal in this website must to be waiting 5working days after i waiting 5working days and i open my account at rich casino they rejected my withdrawal without notification in my email and they rejected my withdrawal until 1 month and than im surrender and i play to make loss all my money.This rich casino is verry verry bad.For another player do not any play in this website,because this website is scam and never pay the winning money for player.Thanks

I am sorry, but KYC is a standard procedure and the casino can perform it at any point. Since you've already lost all your funds, there is nothing more we can do for you.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.