HomeComplaintsRich Casino - Player is complaining about overall casino experience.

Rich Casino - Player is complaining about overall casino experience.

Amount: R18,000

Rich Casino
Safety Index:Below average
Submitted: 17 Mar 2022 | Case closed : 04 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from South Africa is criticizing the casino's withdrawal policy. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

"Rich Casino" Strongly not recommended for online casino site selection.

They have many disadvantages in every corner.

I have been trying to make a withdrawal from "Rich Casino"...every 5 days they keep cancelling the withdrawal with some lame excuse.

I fixed the issue and 5 days later NOT PAYING MY RIGHT FULL AMOUNT.


Strongly not recommended "Rich Casino" Con Artists for online casino site.

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2 years ago

Dear Nico,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?

How much money you were supposed to receive and how much money did you receive?

Have you received any explanation from the casino? If there is any relevant communication between you and the casino that hasn’t been included in the attachments, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I will be waiting for your reply patiently.

Best regards,

Kristina

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2 years ago

Dear Nico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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