Rembrandt Casino - Player’s struggling to withdraw his winnings.

About Rembrandt..

I read about the fact that i could not let pay out the 1200 euro becouse i had to win 72more..

You putted my 1200 euro back at my account and i didnt feel very supported by your service becouse it was ging very rough amd slow for days with the contact and withdrawal request..

I feel stad about this for days and realy feel like you just didnt want to pay me the 1200 euro out.. finaly i decited to try for the winning of the 72 euro.. and won 348.. 

Now i finaly followed all your rules and steps..did all the deposids...sending documents and mailing for days..almost a week...and ask you kindly to wihdrawal aprove of my winning of 1548 euro.

I dont will contact the chat no more and only respond and Wright by mail.

Thank you for your service

Hallo Rembrandt..

I read about the fact that i could not let pay out the 1200 euro becouse i had to win 72 more..

You putted my 1200 euro back at my account and i didnt feel very supported by your service becouse it was ging very rough amd slow for days with the contact and withdrawal request..

I feel stad about this for days and realy feel like you just didnt want to pay me the 1200 euro out.. finaly i decited to try for the winning of the 72 euro.. and won 348.. 

Now i finaly followed all your rules and steps..did all the deposids...sending documents and mailing for days..almost a week...and ask you kindly to wihdrawal aprove of my winning of 1548 euro.

I dont will contact the chat no more and only respond and Wright by mail.

Please see words in mail foto.. id did won more then the 72 euro.

Thank you for your service

Dear Benny,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Lastly, from the forwarded communication I understood that you haven’t been advised to "win €72 more" but simply to complete the wagering requirements for the active bonus.

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Benny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.