HomeComplaintsRembrandt Casino - Player’s struggling to withdraw his winnings.

Rembrandt Casino - Player’s struggling to withdraw his winnings.

Amount: €456

Rembrandt Casino
Safety Index:Below average
Submitted: 02 Feb 2021 | Case closed : 17 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
3 years ago
Translation

Casino refuses to withdraw

Automatic translation:
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3 years ago

Dear Dietmar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Was your account verified successfully in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago

Dear Dietmar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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