The player from Germany is enquiring more information about bonus terms and withdrawal policy. Player’s complaint has been resolved successfully.
Rembrandt Casino - Player is enquiring about withdrawal policy.
Amount: €150
Rembrandt Casino
Safety Index:Below averageSafety Index
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5.2
Rembrandt Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello...
I have a problem with the withdrawal policy. I received a € 3 cashback and unlocked it. Said 150 were approved for payout. That the 48 hours requested by the casino do not get there until the payout is immediately clear. My question now: actually only the bonus × 10 will be paid out. In point 2 of the payout conditions, however, it says that you can unlock the bonus and then have both the bonus and the resulting winnings paid out. Will I now only get € 30 or the approved € 150?
Because of this, I would have contact with the chat twice. In the 1st I was told everything is fine and in the 2nd it came to me with the 30 €. I don't look through it.
Automatic translation:
Public
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4 years ago
Dear Muddi,
Thank you very much for submitting your query. I wanted to check terms and conditions of cashback bonus, but unfortunately, I didn’t find any on the website. Could you please advise if you have received any rules when cashback bonus was given to you?
If there’s any relevant communication, please forward it along with your bonus and cashier histories to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Additional comments from the player:
"Hello...
I just wanted to let you know that this was done. I got € 30 transferred.
Thanks anyway and keep it up.
best regards
Christiane *** "
Automatic translation:
Public
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4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Muddi, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
