Rembrandt Casino - Player complains that she didn’t win anything.

also ich habe auch schlechte erfahrungen mit diesem casino gemacht....erst habe ich einen 10 euro bonus erhalten, lief ganz gut...habe damit 220 euro gemacht und konnte nichts davon auszahlen lassen, da die bonusbedingungen derart hoch sind....also war das geld weg.....am nächsten tag habe ich dann einbezahlt ohne bonus nicht mal 5 minuten gespielt....keinerlei gewinn.....ich werde bei diesem casino keinen cent mehr einbezahlen...

Dear Ulla,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Ulla,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.