Rembrandt Casino - Casino website doesn’t load properly.

Ewig ging die Seite von Rembrandt Casino nicht. Dann könnte ich einzahlen und spielen, sogar in Deutschland. Danach funktioniert nichts mehr. Ich habe den Kundenservice angeschrieben und auch ein Screenshot geschickt. Ich hatte auf Rückerstattung des Geldes gebeten.

Es kommt keine Antwort mehr

Dear Ramona,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have played part of your deposited funds but later, games stopped loading properly? Have you received any payments from this casino in the past? Was the account verification carried out successfully?

If there’s any relevant communication, please forward it along with your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Ich habe eingezahlt und gespielt und dann funktionierte die Seite nicht mehr.

Da es immer mit Rembrandt Casino Schwierigkeiten gibt, möchte ich mein Geld wieder zurück

I understand. Was the account verification carried out successfully?

Kann ich Ihnen garnicht ganz genau sagen. Ich bin schon länger angemeldet. Angemeldet und die Seite funktionierte ewig nicht und dann könnte ich einzahlen ,weil die Seite funktionierte. Seid der Beschwerde nicht.

I see. Could you please advise how much is your active balance?

25€

Thank you very much, Ramona, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ramona!

From now on, I will take care of your complaint. I would like to invite representatives of Rembrandt Casino into this complaint in order to help us resolve the issue.

Tun Sie das. Die Rembrandt Casino Seite funktioniert nicht mehr. Kein Zugriff darauf

We would like to ask Rembrandt Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Danke. Bin einverstanden damit

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

Additional comments by the casino:

"Dear CasinoGuru team,

Please be so kind to reopen this complaint as we would like to post our reply.

We have approved a refund for the player since she can't log in anymore and we have informed player that we will need to receive copy of ID and bank statement to be able to process the refund.

Best regards

Customer Experience Team "

Dear Ramona,

The casino has approached us to reopen this complaint. In case you haven't already managed to settle the matter in the meantime, it seems that the casino is willing to process you a refund.

Please let us know about any news, looking forward for your reply.

Hello Ramona!

We have not heard from you for a while. Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, the player hasn’t responded to our messages and questions. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.