HomeComplaintsReloadBet Casino - Player’s withdrawal has been delayed.

ReloadBet Casino - Player’s withdrawal has been delayed.

Amount: €1,500

ReloadBet Casino
Safety Index:Very low
Submitted: 25 Oct 2021 | Case closed : 09 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Portugal is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

I have asked for a withdrawal of 1500 EUR and they keep delaying the payment although they say they pay in 3-5 days. Awful customer support.

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Public
3 years ago

Dear Diogo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that you have been waiting for your withdrawal since October 19?

Looking forward to hearing from you.

Best regards,

Kristina

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Public
3 years ago

Dear Diogo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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