The player from Italy is experiencing difficulties withdrawing her funds due to a limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
ReloadBet Casino - Player’s struggling to withdraw her winnings.
Amount: €2,500
ReloadBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
ReloadBet Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
yesterday
Public
Public
3 years ago
Translation
Good morning I made two withdrawals equal to 2500 euros, the casino informs the writer that it cannot make the payment that a few days earlier had made on the post pay evolution iban suddenly the writer without any notice cannot access the site due to closure of your gaming account. After having made the withdrawals again on the Ecopayz account where the funds equal to 2,500.00 euros are not transferred and the applicant is unable to verify the processing of the two withdrawals. The casino does not check emails for withdrawal news
Automatic translation:
Public
Public
3 years ago
Dear Gigliola,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. I hope I understood the issue correctly and you’re experiencing difficulties withdrawing your winnings to your preferred payment method.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have been offered an alternative to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
