The player played two games in the casino but doesn’t seem to be able to hit a win due to a technical glitch in the games. The casino acknowledged there was a glitch in the system and refunded the money to the player.
ReloadBet Casino - Player is unable to win in the casino due to a technical glitch.
Amount: €4
ReloadBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
ReloadBet Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
5 years ago
Translation
I have over 100 euros in the account games with 60 cents moonlight princess-loser strangely over 70 euro -the Princesses have always made wrong decisions. Then finally the ball is full-it comes to the chance for a free spin-what happens? Error in the system amount of a few euros was from my point of view not transferred to the account. It's always the same every time you win something at Moonlight Princess or the rise of olympia. But if you lose a lot of money, the system never fails to
Automatic translation:
Public
Public
5 years ago
Dear Patrick,
Thank you for contacting Casino Guru. I'm sorry to hear you are having difficulties with your games. As far as I can tell, the casinos can’t influence the RTP of the games. Do you have any records of the technical glitch you could send to us?
Best regards,
Peter
