Home Complaints ReloadBet Casino - Player is unable to win in the casino due to a technical glitch.

Amount: €4

ReloadBet Casino - Player is unable to win in the casino due to a technical glitch.

6.3/10 Questionable reputation Submitted: 07 Oct 2019 | Resolved : 24.01.2020
Our verdict

Case closed

RESOLVED

Case summary

131 days ago - 24 Jan 2020

The player played two games in the casino but doesn’t seem to be able to hit a win due to a technical glitch in the games. The casino acknowledged there was a glitch in the system and refunded the money to the player.

Written by Peter M
Casino analyst and complaint specialist
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I have over 100 euros in the account games with 60 cents moonlight princess-loser strangely over 70 euro -the Princesses have always made wrong decisions. Then finally the ball is full-it comes to the chance for a free spin-what happens? Error in the system amount of a few euros was from my point of view not transferred to the account. It's always the same every time you win something at Moonlight Princess or the rise of olympia. But if you lose a lot of money, the system never fails to

Automatic translation
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Dear Patrick,

Thank you for contacting Casino Guru. I'm sorry to hear you are having difficulties with your games. As far as I can tell, the casinos can’t influence the RTP of the games. Do you have any records of the technical glitch you could send to us? 

 

Best regards,

Peter

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Casino has confirmed that was a mistake in the system and paid me the 4.68 euros later on the account

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Hi Patrick,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

 

Best regards,

Peter