Regent Play Casino - Player’s withdrawal has been delayed.

REGENT PLAY REFUSES TO PAY OUT MY $25 WITHDRAWL.THEY KEEP TELLING ME TO SEND IN DOCUMENTS WHICH I DID LIKE 3 TIMES.THEY ALSO WILL NOT ANSWER MY QUESTIONS ON LIVE CHAT.I THINK THIS A SCAM JUST TO GET MONEY

Dear Charles,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that shortly after placing a withdrawal you requested a self-exclusion?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Was this your first withdrawal?

Assuming that your withdrawal has been approved and processed, I truly believe it’s only a matter of time before you’ll receive your winnings. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Charles,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

YES I DID SHUT DOWN MY ACCOUNT BUT I HAVE NOT RECEIVED MY WITHDRAWL AS OF NOV 17 2020

Dear Charles,

Have you managed to complete the verification before you requested account closure? Were your winnings accumulated from a free promotion or you have deposited funds into your account? 

YES I COMPLETED VERIFICATION AND FUNDS WERE DEPOSITED IN TO MY ACCOUNT BY ME

Could you please clarify why you have requested your account to be closed? 

I CLOSED MY ACCOUNT BECAUSE AFTER I MADE MY MY FIRST $25 DEPOSIT NONE OF THE GAMES WOULD NOT LOAD PROPERLY. SO I WITHDREW THE $25 DEPOSIT I MADE

So we are dealing with a refund of deposited funds, not winnings, is that correct? 

YES THAT IS CORRECT

Thank you very much, Charles, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Charles,

I looked at your complaint and will do my best to help you. I would like to invite Regent Play Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

I DID GET MY $25 DEPOSIT REFUND ON NOV 20 2020. THANK YOU

Good morning,

May I please get your username with Regent Play.

Thanks,

Regent Play

Dear Charles,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru