HomeComplaintsRegal88 Casino - Player’s questioning credibility of jackpot games.

Regal88 Casino - Player’s questioning credibility of jackpot games.

Amount: 1,000 RM

Regal88 Casino
Safety Index:Above average
Submitted: 09 Mar 2020 | Case closed : 12 Mar 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

The player from Malaysia is accusing casino of offering fake jackpot games. Unfortunately, after gathering all the necessary information, we’re rejecting this case. No further investigation is needed.

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4 years ago

their Jackpot are fake don't go for you hard to earn their jackpot system especially PT

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4 years ago

Dear Jordan,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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4 years ago
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4 years ago

Dear Jordan,

Thank you for forwarding all the screenshots, but unfortunately, there is still no proof that something unfair is going on. If you’re not satisfied with your casino experience, I would suggest checking our website for the guide "How to choose an Online Casino" https://casino.guru/how-to-choose-an-online-casino and "Learn about payout ratio and variance": https://casino.guru/learn-about-games-of-chance-rtp-variance. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding. 

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