The player from Malaysia is accusing casino of offering fake jackpot games. Unfortunately, after gathering all the necessary information, we’re rejecting this case. No further investigation is needed.
Regal88 Casino - Player’s questioning credibility of jackpot games.
Amount: 1,000 RM
Regal88 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Regal88 Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
their Jackpot are fake don't go for you hard to earn their jackpot system especially PT
Public
Public
4 years ago
Dear Jordan,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
4 years ago
Dear Jordan,
Thank you for forwarding all the screenshots, but unfortunately, there is still no proof that something unfair is going on. If you’re not satisfied with your casino experience, I would suggest checking our website for the guide "How to choose an Online Casino" https://casino.guru/how-to-choose-an-online-casino and "Learn about payout ratio and variance": https://casino.guru/learn-about-games-of-chance-rtp-variance. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.
