HomeComplaintsReel Fortune Casino - Player's deposit has not been credited.

Reel Fortune Casino - Player's deposit has not been credited.

Amount: A$30

Reel Fortune Casino
Safety Index:Above average
Submitted: 08 May 2024 | Case closed : 18 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from New Zealand deposited funds into the casino account, but the balance was not updated. Despite providing proof and follow-ups, there was no response from the casino. We suggested that the player contact the payment provider for further investigation, as the casino might have been unable to resolve the issue directly. After extending the timeline and receiving no response from the player, the complaint was rejected due to a lack of further information.

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6 months ago

Paid & never been applied to account.

Sent all the proof, several times.

Told it was escalated and no response, even after several follow ups.


https://chainz.cryptoid.info/ltc/address.dws?MSk9ZCwrdzxQ2Ubr57xR3SnBZCzCozeDMG.htm

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6 months ago

Dear hpmentalgamecoaching, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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6 months ago

I was a crypto deposit and I provided the reply from the block exchange stating it was successful to the correct cryroto address

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6 months ago

I completely empathize with your frustration, hpmentalgamecoaching. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 25 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds.

Thank you for your patience and understanding in advance.

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5 months ago

Dear hpmentalgamecoaching,

Since almost a month has passed since you submitted the complaint, could you please inform me if your deposit was credited to your casino account or returned to your wallet? Thank you in advance for your reply.

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5 months ago

Dear hpmentalgamecoaching,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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