HomeComplaintsReel Fortune Casino - Casino refuses the player's withdrawal request.

Reel Fortune Casino - Casino refuses the player's withdrawal request.

Amount: $50

Reel Fortune Casino
Safety Index:Above average
Submitted: 08 May 2024 | Case closed : 23 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from the United States had fulfilled all necessary withdrawal requirements at Reel Fortune Casino yet the casino refused payment. Our team had attempted to resolve the issue by asking the player for additional information, including their KYC verification status and bonus usage. However, the player did not respond to our inquiries. As a result, we were unable to further investigate the matter and the complaint was ultimately rejected.

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6 months ago

I met all the retirements at Reel Fortune Casino to withdraw and they won't pay. Scam casino!

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6 months ago

Dear Bennboygw,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals before?

Could you please confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Edited by a Casino Guru admin
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5 months ago

Dear Bennboygw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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