Red Dog Casino - Player’s complaining about the overall casino experience.

Never got my cash back like they promised an I've asked an all they do is put me on hold or on chat they ignore me and answer one time my number is 2695432877 stacy adams kenolegend11is username I spend thousands in there an they have been very rude to me also call anytime

Dear Stacy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Have you been specifically promised that a cashback bonus will be credited to you, or the privilege has been simply revoked and the promotion discontinued? Have you received cashback from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Stacy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.