Rebellion Casino - Player's withdrawals and deposits are being delayed due to excessive document requests.

This is a scam casino! absolutely do not play here, I have not received money that I have won and deposits that disappear without the casino putting them back! they try to tire out their players by requesting a lot of documents that even the bank couldn't send, and when you after a week of work with various documentary evidence, they demand more and refuse to pay out. everyone writes differently on their customer service, once they admit that the money must be refunded, and when you contact them again and wonder where the money is, they all demand the document and proof again to tire you out and not pay! damn scam casino!!!! bluffffffff Bluffffff Bluffffff!!!! b

Dear Nivin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hej !

Ni ljuger, mitt konto är verifierat och det är inte problemet. Läs på bilden där ni bekräftar att ni ser att pengarna ska skickas tillbaka och ändå så skickar ni inget!

ni är en bluff och jag kommer fortsätta skiva om er överallt så inga andra råkar ut för er!

Jag har en hel chattkonversation där det framgår att mitt konto är verifierat. Ni behöver inte skylla på detta för att få det att se ut som om det är mitt fel !

Thank you for your reply, Nivin. First of all, I need to emphasize you are currently communicating with a casino.guru employee in this thread, not with the casino itself.

Now, in order to proceed, please clarify if this complaint is about a lost deposit or delayed withdrawal because I am not sure based on your description. Thanks.

Dear Nivin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hej!

det är förlorat insättning

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

Thank you.

Dear Nivin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.