ReadyCasino - Player’s winnings haven’t been received yet.

Hello.I need help since it's been more then 48 hours passed since I have withdrawal request.Terms and conditions clearly says payment will be processed in 24 hours but mine is on pending status long time.

Support telling me always the same that I should wait,that doesn't help me much.

Dear jovanbabic17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello.

My account is being fully verified.

Terms and conditions clearly says payment will be processed in 24 hours.

Hello.

Please close the case while I have received money successfully.

Kindly regards

Dear jovanbabic17,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru