The player complains that his game closes as soon as he receives any free spins. The complaint was rejected as the player stopped responding.
The player complains that his game closes as soon as he receives any free spins. The complaint was rejected as the player stopped responding.
The player complains that his game closes as soon as he receives any free spins. The complaint was rejected as the player stopped responding.
I have often noticed that if you get free spins in games (which is rare), you will be thrown out. Then you log in again and win just 0.84 cents of the total free spins with a stake of 0.40.
even with bets of €1.00 or €2 the same thing happened.
always thrown out before the free spins start and mini wins
Des öfteren ist mir aufgefallen, wenn man bei Spielen ( was selten vorkommt) Freispiele bekommt, wird man rausgeworfen. Dann loggt man sich wieder ein und gewinnt bei einem Einsatz von 0.40 grade mal 0,84 Cent der gesamten Freispiele.
selbst bei Einsätzen von 1,00 € oder 2€ ist das gleiche passiert.
immer erst mal rausgeworfen bevor die Freispiele losgehen und Mini gewinne
Hello Claudia,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raptor Casino. Allow me to ask you a few more question before we would move forward.
Do I understand it correctly that your game closes as soon as you should get free spins there? Did you ever experience this issue in a different casino? Could you please advise if your disputed amount is something that you have lost due to this glitch or what is it based on? Do you have any evidence of your statement? Did you contact the casino with this issue?
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
Hello Claudia,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raptor Casino. Allow me to ask you a few more question before we would move forward.
Do I understand it correctly that your game closes as soon as you should get free spins there? Did you ever experience this issue in a different casino? Could you please advise if your disputed amount is something that you have lost due to this glitch or what is it based on? Do you have any evidence of your statement? Did you contact the casino with this issue?
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
Dear Claudia,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
Dear Claudia,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
The complaint will be now rejected for the above mentioned reason.
The complaint will be now rejected for the above mentioned reason.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.