The player complains that his game closes as soon as he receives any free spins. The complaint was rejected as the player stopped responding.
Raptor Casino - The player complains about the free spins.
Amount: €2,000
Raptor Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have often noticed that if you get free spins in games (which is rare), you will be thrown out. Then you log in again and win just 0.84 cents of the total free spins with a stake of 0.40.
even with bets of €1.00 or €2 the same thing happened.
always thrown out before the free spins start and mini wins
Automatic translation:
Public
Public
2 years ago
Hello Claudia,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raptor Casino. Allow me to ask you a few more question before we would move forward.
Do I understand it correctly that your game closes as soon as you should get free spins there? Did you ever experience this issue in a different casino? Could you please advise if your disputed amount is something that you have lost due to this glitch or what is it based on? Do you have any evidence of your statement? Did you contact the casino with this issue?
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
