Rapid Casino - Player’s withdrawal has been delayed.

On 3rd December my withdrawal was approved. Now more than a week later I didn't receive the money. I contacted Customer Support and they requested a full bank statement, which I sent. After a couple of hours I checked the status and they said it wasn't received (although in my sent items) I resended the requested statement and now (1,5 days later) the customer support doesn't seem to know what I'm talking about and that I have to be patient. In today's digital banking environment it shouldn't take 5+ working days to receive funds. So far an extremely dissapointing experience with Rapid Casino. They obviously don't take me serious and it looks like they're stalling the payment.

Dear Anelie,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Which payment method your have opted for to receive your winnings

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Petronela

Thank you for responding. My account was verified. My withdrawal was approved on 3 December and seems to be missing. I played at various casino's and so far i always received the withdrawal 1 or max 2 days later. This is taking incredibly long. In todays digital banking environment transfering of funds doesnt take +12 days. I had to submit a full bank statement including non casino related transactions which i wasnt happy about. After checking i was told it wasnt received which is strange as its showing in my sent items. So resend and when i contacted your live support a day later they seem to be unaware of the latest update. For over a week the only response i get is that i have to be patient which is tiring and frustrating

Dear Petronela,

My bank statement has been with the relevant department at Rapid casino since Saturday (following 6 days of not receiving my withdrawal) Whenever I check the status I hear the same response, namely that it's still under investigation. I played at various casino's and I never experienced a withdrawal missing for 1,5 weeks and most likley longer. It's extremely dissapointing that I get the feeling that this issue is going around in circles. If I don't check the status there is no one from Rapid Casino taking the effort to get in touch with me with a more details then the usual response I get of having to be patient.

I fully understand your frustration, Anelie. However, I will set the timer for additional 2 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Petronela,

The withdrawal has been transferred back to my account and seeing the dissapointing and tiring process I've decided to close my account with Rapid casino. This case can be considered closed.

Thank you

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.