Rapid Casino - Player’s requesting a full deposit refund.

time ago i was kicked out of the group betpoint .ltd due responsible gaming issues for 5 years .few months ago i was able to register at Rapid.com and i made a deposit and won 1000€ next few days i lost it all and deposited more and more .from my behavior at the chat showing problem behavier but they lety me continue to deposit and play .i lost 1800€ total .there is no gameplay anymore all deposits go dead . not once every time it is the same .they let you win in the beginning to later scam you with their games .i want my deposits back .they are not responsible and they operate illegaly in the netherlands and above all it is theft what they offer .

Dear sardapoor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Responsible Gaming section of the Universal Slots Casino, and this is what I found (here):

"Account Self-Exclusion

...

Only after the period of self-exclusion has expired can the user request to reopen their account. At the point a user chooses to be self-excluded further account control settings are updated on our gaming platform to ensure self-excluded individuals do not receive targeted marketing or promotional materials. Self-exclusion is a agreement whereby the customer and operator agree that the user should refrain from gambling for the set period of time and by doing so should not create any further accounts with the operator. Additionally, the operator should employ all reasonable measure to ensure that the user has not been able to get on the site and create any new accounts. We take responsible gambling very seriously and if you try to open other accounts with us during your period of exclusion we will do our best to detect and close them."

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Could you please advise if you have requested a self-exclusion from Rapid Casino directly? Please forward any supporting evidence that your other accounts have been excluded due to a gambling problem. My email address is petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

when i was playing on the other sites i was banned from the whole group and recieved an email that they excluded me from all brand due responsible gaming issues .should not be in the system when i signed up at rapid casino? .as i see all terms and conditions are solely in favourite of casino .they close all opertunities to make a chance as player .

the terms about country restrictions state clearly that my country is restricted and but again they state that it is own responsibility .what are these for evil confusing terms .it is one or the other .here in holland we the terms state the country is restricted and there is no way you can register .loud and clear .no walk around .that is why all casinos claim to have a malta license proudly anounced .it total worthless license protected by shady confusing terms to frustrate the players .i will send you screenshot of my play .if the games were fair as they claim all these problems would not be present .it is a total scam brought to you by malta

Please forward the abovementioned email to petronela.k@casino.guru. Thank you very much in advance.

ets see if they provide it .my question is why the casino let me register if they banned me from 5 casinos in the group .

i can remember the email clearly .stating you are banned from the grooup and you will not be able to open a new acount in the group .and some links for gambling help.i thought that was clear and removed all emails from the group.i am sure they have it .i requested all email traffic .lets see if they can provide it .i have an email yesterday stating that after they investigated the issue i was not banned for gambling but the reason they dont tell .why would they close 5 acounts for .??

even if it is not gambling they should not allow me to register on the new casino .

I have requested the abovementioned email from you, not from the casino.

If you have been excluded due to foul language and not because of a gambling problem of course you are not entitled to a refund. I'm sure you understand that.

"i have an email yesterday stating that after they investigated the issue i was not banned for gambling but the reason they dont tell"

Please forward this email to me. Thank you.

my old man teached me to traet good people good and bad people hard .these people are verybad because they want to lure and decieve you and take your money .you must understand that when you clearly see that they are stealing your money right in your face there is no option than telling them the truth truth .just recieved email they dont want to cooperate .they can go to hell and shove the money were the sun does not shine .evil bastrds .this tells me again that online gambling is a complete scam .it is a scheme every one involved doing their act to keep it going .no malta and no curacao anymore .all bs .i was in a trap but now no more .i stand above them i worked for my money and they just steal money .good bye!!!

Since we didn't receive any supporting evidence from the player that his account has been blocked due to a gambling problem, instead, we strongly believe that the account was blocked due to foul language and abusive behaviour we proceed to reject this case.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.