RANT Casino - Player’s struggling to verify his account.

Created account 29e, deposited 2k euros, won 6k euros.

They asked for verification of salary which was credited the same day.

immediately asked how long this takes, they answer 48h. No email on Tuesday so I contact live service, they say they will contact me the same evening, the same show every day until today Friday when I contacted them several times and ask why it is not treated, they answer the same thing that they will take take care of it today promises and declares, since now for the last time they announce that they have closed and that I have to wait until Monday at the earliest. Note that this is only a document that has not even received a yes or no, then the rest will probably be met and we are talking about a processing time of months, which is laughable.

I think this is a clear behavior from a casino that is only interested in having losing customers and not winning and that such behavior should be shown and warned to the public.

Dear CA,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. The KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take some time to fully review all documents.

Is approving the source of income the only thing holding you back from completing the KYC? Did the casino approve the rest of your documents?

Additionally, could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Hi, they solved the problem later the same day I wrote this to you, so I guess the problem is solved.

Great news, SA! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.