Ramenbet Casino - Player’s deposit is delayed and under review.

I made a deposit yesterday, but it still hasn't been reflected on the site. All I hear is that it's under review by the relevant department.

I've submitted a screenshot of the transfer I made, but still haven't received a reply by email.

Dear shinya252554,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted the payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

I have contacted the provider, and their support department has simply replied that they are currently checking the issue and that I should wait.

I also submitted a screenshot of the transfer.

It has not been reflected even though 20 hours have passed since the deposit was made.

postscript

This is my second deposit.

Four more days have passed, but no progress has been made.

Thank you very much for your reply, shinya252554. Could you please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I got a refund today. I wanted to play, but I don't understand why.

I could continue the exchange, but since this is related to Ramenbet's popularity, I think I'll give in.

Dear shinya252554,

In cases like this, we consider complaints resolved in both situations - when the deposit is credited to the player's casino account as well as when the deposit is returned to the bank account. Therefore, we'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru