The player from Estonia was unable to log in to their casino account after requesting their first withdrawal, as it displayed a message that the account was blocked. The Complaints Team gathered information regarding the player's betting activity and verification status but found that the casino's investigation into the account's access was beyond their evaluation capabilities. Consequently, the complaint was closed.
RakeBit Casino - Player’s account has been closed.
Closed
Our verdict
Other
Amount: 901 USD₮
RakeBit Casino
Safety Index:HighCase summary
Discussion
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1 year ago
After requesting my first withdrawal, I can't log in to my account,
it says it's blocked...
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1 year ago
Dear slush_cinnamon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before your account was blocked?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
I made 2 bets on sports. I was not asked for verification, I am ready to pass it with pleasure if necessary. I did not take any bonuses...
Automatic translation:
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1 year ago
Thank you for your reply, slush_cinnamon. Unfortunately, if you only placed bets on sports betting and you lost access to your account, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
