The player from Estonia is unable to log in to their casino account after requesting their first withdrawal, as it displays a message that the account is blocked.
RakeBit Casino - Player’s account has been closed.
Amount: 901 ₮
RakeBit Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
6d 19h 20m 13s
Case summary
4 hours ago
Public
Public
16 hours ago
After requesting my first withdrawal, I can't log in to my account,
it says it's blocked...
Public
Public
4 hours ago
Dear slush_cinnamon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before your account was blocked?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
slush_cinnamon has 6d 19h 20m 13s to reply
