The player from India faced an issue with a deposit of 700 INR, made on 05/02/2025, that had not been credited to his gaming account after almost 72 hours. He continued to receive vague responses about waiting for the payment system. The issue was resolved after the player clarified the payment situation, leading to confirmation that the deposit had been processed correctly. The complaint was marked as 'resolved' in the system.
Rajbet Casino - Player’s deposit is delayed.
Amount: 700 INR
Rajbet Casino
Safety Index:HighSafety Index
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8.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
Hi. My deposit funds 700 INR not credited yet to gaming account. Deposit made on 05/02/2025 8:19 pm IST .. they saying waiting payment system response . It's almost 72 hours every time I ask they saying come back evening or morning .
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1 month ago
Dear gopinathdeevala07017,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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1 month ago
Ok thank you so much for information..i hope this issue solve as soon as possible ..
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4 weeks ago
Dear gopinathdeevala07017,
I do not completely understand the statement you have provided - why does it state the money was sent to your google pay wallet? How is this payment related to the casino at all?
I hope you can clarify the situation.
Regards,
Nick
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3 weeks ago
Dear gopinathdeevala07017,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
