Rajabets Casino - The player struggles to verify his account.

I want to deposit and play but my documents not verified from last 4, days.

Hello akshaymathur55281,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I submitted my documents 4 days ago and they have not even check my single document yet

Hello akshaymathur55281,

As mentioned above, verification may take up to 14 days. Please let us know once it will take more so we can intervene.

14 days passed still my documents not verified yet

Thank you akshaymathur55281 for the update. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello akshaymathur55281,

This is Tomas and from now on, I will be assisting you with this case. In order to help you resolve the problem, I will now contact the casino.

I'd like to invite Rajabets Casino to join this conversation and participate in the investigation.

Can you please provide us with any reasons for the delay in the completion of the KYC procedure?

Thank you.

Best wishes,

Tomas

Hello Akshay and Tomas,

Mr Akshay is required to provide the requested documents for verification;

Bank statement proof of the account to which he made a withdrawal. Kindly upload the relevant document to your Rajabets account.

Dear akshaymathur55281,

Could you please provide the casino with the above-requested document? Please let us know once you have it done.

Thank you.

Kind regards,

Tomas

I uploaded my bank statement documents for verification

I buy free spins worth INR 1,20,000

IN 4 SLOT GAMES after I buy free spins all the 4 slot games not loading from my account

Hello Mr Akshay,

What are the other FreeSpins above you have mentioned? You have only 3 FreeSpin buy features that you have not used. Please provide a screenshot, otherwise, it would lead to some doubts.

I have buy free spins 4 games and all 4 games getting this error 212

Mr Akshay,

From our side, you have 3 spin features that you have bought, and it does not add up to 120.000 INR, please clarify the statement above.

I have buy free spins in 4 games 1. Break da bank again

amount - 15,000

transaction key - 728cb5c2-161e-4c0b-8134-45772be1d6e5

2. Boom pirates amount 25,000

Transaction key - 309ad9ba-a53f-42da-a099-4731f11f436b

3. Basketball star wilds

Amount - 40,000

Transaction key - 231f2ac9-b129-44ee-b4b0-66df05b045a1

4. Lucky Twin

Amount - 40,000

Transaction key - f56732b5-2036-4004-8801-ae6f819b491f

Only this for games is not loading whenever I try to open the games it's showing an error 212 which screenshot i attached

From 4-5 days I am getting this error and your live chat support keep telling me that issue has been forwarded to game provider but not solution.

Dear Rajabets Casino,

Could you please confirm if the player's account is now verified? And if yes, do you have any information regarding the free spin feature error? It also looks like the player should have 4 FS features available instead of 3. Could you please confirm whether this is correct or not?

Thank you.

Kind regards,

Tomas

Hello Casino Guru,

As per the internal checks, it is decided that user's Rajabets account will be terminated, and his last deposit will be refunded to him. Our Support department have been trying to reach him out, though the phone number that user provided does not belong to him. Also, there are further checks on it which resulted in users using different identities to contact us aside of many account conflicts.

If user would like to cooperate he can withdraw his last deposit as refund, and his account will be terminated.

Best Regards,

Team Rajabets

Ok I agree to get my last deposit amount back

And this complaint is resolved

Dear akshaymathur55281,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

I appreciate your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any future issues with the online casinos. We are here to help.

I also want to thank Rajabets Casino for its cooperation.

Best regards,

Tomas